ADA Compliance

Moon River Ranch (“Moon River,” or “Ranch”) ADA Service Animal Policy

 

Moon River Ranch abides by the Americans with Disabilities Act (ADA) and allows service animals in areas, with few exceptions, where the general public is allowed. A service animal is any dog “individually trained to do work or perform tasks for the benefit of an individual with a disability.” (28 CFR § 36.104). Examples of tasks that a service animal may perform include:

 

• Guiding an individual who is blind

• Alerting an individual who is deaf

• Retrieving items for an individual with limited mobility or dexterity

• Reminding an individual with a psychiatric disability to take medication

• Many other tasks that animals may perform for individuals with a variety of disabilities

 

It is important that staff understand the distinction between service animals (as defined in the ADA) and service animals-in-training, animals in therapy programs that serve general populations, or visiting pets. Only individuals with disabilities, whose service animals are individually trained to perform tasks specific to their disability, are protected by the ADA. Different restrictions may be placed on service animals-in-training, animals in therapy programs, or visiting pets than on service animals under the ADA. This policy addresses only service animals under the ADA.

 

While the ADA does not extend protections to service animal trainers working with service animals-in-training, some state or local laws do. Check state/local law if there is a question about a trainer entering the facility with a service animal-in-training.

 

The service animal and its handler are generally allowed anywhere visitors are allowed without special precautions. For example, visitors are generally allowed in the lobby, rooms, the gift shop, hallways, and other “public” areas of the Ranch. However, visitors generally ARE NOT allowed in employee areas, offices, maintenance areas, or other parts of the Ranch where special precautions are taken for the safety of individuals in that unit or area. Visitors ARE NOT allowed in kitchens, rooms/meeting places/ballrooms/conference centers not reserved by that individual or group, and generally non-public areas.

 

Under the ADA, a public facility must also allow a person with a disability to bring a miniature horse on the premises as a service animal if the horse has been individually trained to do work or perform tasks for the benefit of the person with a disability. (28 CFR § 36.302(c)(9)). Miniature horses generally range in height from 24-34 inches measured to the shoulders and generally weigh between 70-100 pounds. The ADA regulations set out four (4) assessment factors to consider in determining whether a miniature horse can be accommodated at the facility:

 

1. Whether the miniature horse is housebroken

2. Whether the miniature horse is under the owner’s control

3. Whether the facility can accommodate the miniature horse’s type, size, and weight

4. Whether the miniature horse’s presence will not compromise legitimate safety requirements necessary for the safe operation of the facility

 

If, after considering the four assessment factors listed above, a miniature horse can be accommodated, then the miniature horse should be treated as a service animal.

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Our Policy & Commitment

Moon River Ranch (“Moon River,” or “Ranch”) is dedicated to providing an equivalent digital experience for all individuals, regardless of physical or cognitive ability. To uphold our commitment, we strive to adhere to the Website Content Accessibility Guidelines (WCAG 2.2 Level AA Success Criteria) in the design, testing and development of our digital properties.
 
Our digital standards, design and development teams regularly collaborate to ensure we follow accessibility best practices, and we advocate for accessible digital equality. We are actively working to increase the accessibility and usability of our websites and mobile applications and in doing so strive to adhere to the available standards and guidelines. We follow the W3C's globally recognized standards to provide content that is compatible with the most popular Assistive Technologies, Operating Systems, and Web Browsers. We recommend using the most current version (or one version prior) of the Assistive Technology(s), along with a current version of the Operating System and browsers.
 
Contact
If you are having difficulty using this website because of a disability or have an issue to report, we are here to receive your feedback and provide you with access to the information and functionality on this website. Please contact us by email: info@moonriverranch.com, or telephone: (254) 218-3090.